Cookie Policy

Effective date: September 01, 2026

This Cookie Policy explains how Francis uses cookies and similar technologies on our website (www.francis.app) and when you sign in to the Platform. It sits alongside our Privacy Policy, which explains how we handle personal data more generally.

What cookies are

Cookies are small text files a website stores on your device. They let a site remember things about your visit, such as whether you are signed in. We also use similar technologies, such as local storage, and we treat all of these the same way here.

The cookies we use

We use only strictly necessary cookies: cookies that are essential to run our website and Platform securely and to deliver the features you ask for. We do not use analytics or advertising cookies, we do not use cookies to track you across other websites, and we do not build marketing profiles or sell your data. Because we use only strictly necessary cookies, we do not need your consent to set them, and we do not show a cookie banner.

The strictly necessary cookies we use are:

• Security and availability. Cloudflare, which protects and delivers our website, sets a cookie (_cfuvid) to manage traffic and keep the site available and secure. It is not used to track you or for advertising.
• Signing in. When you sign in to the Platform, we set a session cookie to keep you signed in and to protect your session. The Platform cannot work without it.
• In-product support. When you use our support messenger inside the Platform, Intercom sets cookies so the chat works and remembers your conversation with us.

Managing cookies

You can delete or block cookies through your browser settings at any time. Because the cookies above are essential, blocking them may stop parts of the website or the Platform from working properly. Your browser's help pages explain how to manage cookies for your specific browser.

Legal basis

We rely on our legitimate interest in providing a secure, working website and Platform to use strictly necessary cookies. Under the ePrivacy rules, strictly necessary cookies do not require consent, which is why we do not operate a consent banner. If we ever introduce analytics or marketing cookies, we will add a consent mechanism and update this Policy before doing so.

Changes to this Policy

We may update this Policy from time to time. We will post changes here with a new effective date.

Contact

Questions about this Policy? Email us at support@francis.app.