Terms of Service

Effective date: September 01, 2026

Francis is an FP&A platform for consolidation, budgeting and forecasting, financial reporting and business partnering. Our Platform lets you connect your business applications, create plans, follow up on them, and work together across your organisation with controlled access to your data.

These Terms are the agreement between you and Francis for using the Platform.

Definitions

These defined terms are used throughout:

• Francis (or we, us, our): Francis ApS, CVR 42336866, a Danish company.
• Platform (or Services): our Website, applications and related services, including any mobile apps and offline services we provide.
• Website: https://www.francis.app/ and its subdomains.
• Workspace: a separate space within the Platform where a Customer or Advisor can use the Services.
• Customer: the organisation that accesses and uses the Services (directly, or through an Advisor).
• Advisor: a person or firm in Francis's advisor program who uses the Platform on behalf of one or more Clients.
• Client: a Customer served by an Advisor.
• User: an individual (such as an employee or contractor of a Customer or Advisor) who has an account on the Platform.
• You (or your): the User, Customer, Advisor or Client these Terms apply to.
• Customer Data: the financial and business data you bring into Francis, together with any other content you or your Users upload or create in the Platform. This includes the prompts you submit to AI features and the outputs they generate.
• Personal Data: the part of Customer Data that identifies individuals, as defined by applicable data-protection law. We process Personal Data as set out in our Data Processing Addendum (DPA).
• AI features: any feature of the Platform that uses artificial intelligence or machine learning to process Customer Data. Our AI Policy explains how they work.
• Confidential Information: non-public information disclosed by one party to the other that is marked confidential or that a reasonable person would treat as confidential. Your Customer Data is your Confidential Information. Confidential Information does not include information that is or becomes public (other than through a breach of these Terms), was already known to the receiving party, is received from a third party without breach of a duty, or is independently developed.
• Intellectual Property: patents, copyrights, trademarks, trade secrets and other intellectual-property rights, including applications and registrations, anywhere in the world.
• Terms: this Terms of Service agreement.

Your name, login email and billing details are account information rather than Customer Data: we act as a controller for that information and handle it under our Privacy Policy.

Accepting these Terms

By using the Services, you agree to these Terms, together with our Privacy Policy and Cookie Policy (which are part of them). Where we process Personal Data on your behalf, our Data Processing Addendum (DPA) is part of them too: it applies automatically, and we'll also sign a copy on request. If you use our AI features, our AI Policy is part of them too. If you don't agree, don't use the Services.

If you use the Services on behalf of an organisation, you confirm you're authorised to bind that organisation, and "you" means that organisation. Where an Advisor uses the Platform for a Client, the Advisor confirms it is authorised to accept these Terms for, and to act on behalf of, that Client (unless the Client has its own agreement with us).

The Services are intended for business use, and you confirm you have the legal capacity to enter into these Terms.

How long these Terms last. These Terms take effect when you first accept them and continue for as long as you have a Workspace with us. They end when your Workspace and Customer Data have been deleted, whether because you deleted them, or following cancellation or termination under Section 5. The Sections listed under "What survives" in Section 5 continue to apply afterwards.

Changes to these Terms. We may update these Terms from time to time. If you've given us an email address, we'll email you before material changes take effect; we'll also post the updated Terms with a new effective date. Changes take effect on that date, and continuing to use the Services means you accept them. If you don't agree with a material change, you may cancel within 30 days of the effective date and we'll refund any prepaid fees covering the period after cancellation, on a pro-rata basis.

Your account, Users and communications

Account security. To use most of the Services you create an account with login credentials, or sign in through a third-party provider. The person who creates a Workspace is its Owner by default; you can change roles using the Platform. You're responsible for keeping your credentials safe and for activity under your account.

Account information. Please give us accurate registration details and keep them current. We may ask you to verify them, and may suspend access if we can't reasonably verify your account or need to prevent fraud.

Roles. Owner and Admin Users can change how others use the Workspace, so choose them carefully; they should be trusted people familiar with the applications you connect. You can reassign these roles yourself in the Platform, and you're responsible for keeping them current, for example making sure ownership is transferred before the current Owner leaves your organisation. If you ask us to transfer ownership or change access (say, because a former Owner has left), we may need to verify the request to protect your account, and may decline or delay a change we can't reasonably verify. We're not responsible for loss of access caused by your failure to keep Owner or Admin access up to date.

Connecting other applications. To connect another business application, that application needs a publicly available API. You're responsible for complying with the terms of any application you connect and for configuring it correctly.

Collaboration features. The Platform includes features that let Users communicate and collaborate (for example, comments and messaging). You're responsible for what you share; we don't monitor it.

Service and marketing communications. We'll send you communications you need in order to use the Services (for example, billing, security and service notices). These are part of the Services. We'll only send marketing communications where you've agreed to receive them, and you can opt out at any time using the unsubscribe link or by emailing support@francis.app.

Subscriptions, plans, fees and term

Free trial. You can create a Workspace and try the Services free for the trial period described on our pricing page. If you don't start a paid subscription by the end of the trial, we'll restrict access to the Workspace, and your Customer Data is kept and deleted as described in Section 5.

Plans. We offer different plans, described on our pricing page. Some plans are self-serve: you can activate them, move between them, and cancel them yourself in the Platform. Other plans are set up with us. To start, change (including adding capacity or downgrading), or cancel one of those, contact us at support@francis.app. Plans set up with us may be covered by an Order Form (a separate ordering document we agree with you), whose commercial terms (price, term, payment method and payment terms) apply to your subscription.

A subscription is a binding agreement. When you activate a paid subscription, you agree to pay the fees for it. Your subscription continues, and renews automatically, until it's cancelled under this Section.

Service term and billing. You choose a monthly or annual service term, at the fees shown on our pricing page or in your Order Form. You can pay annually in advance for the discount shown on our pricing page. Depending on your plan, we either charge your payment method at the start of each service term (through a third-party payment provider; by giving us your card details you authorise us to store and process them with that provider), or invoice you, with payment due as stated on the invoice or your Order Form. We don't share your payment information with anyone except as needed to process payments or as required by law.

Changes to fees. We may change our fees, and will give you at least 45 days' notice before a change affects you. Changes take effect at your next renewal.

Cancelling. You can cancel at any time. Cancellation takes effect at the end of your current service term: your subscription won't renew, and you keep access until the term ends. We don't provide refunds for the remainder of a term you've paid for, except as described under "Changes to these Terms" (Section 2) or where required by law.

Late or failed payment. If a payment is more than 7 days overdue, counting from a failed card charge or an invoice's due date, we may restrict access to the Workspace until it's paid. If payment stays outstanding after that, we may terminate the subscription.

Onboarding. Some plans offer an optional onboarding program, where we set you up together for a one-time fee shown on our pricing page. The onboarding fee is non-refundable once the program has started.

Referrals. We may work with partners who are compensated for referring you to Francis. If you came to us through a referral, that person or company may have been paid for it.

Changes to the Services, suspension, termination and data retention

Improving the Services. We may change, add or remove features over time. We'll give you reasonable notice of major changes where we can. If a change materially reduces the core functionality you pay for, the cancellation right under "Changes to these Terms" (Section 2) applies.

Availability. We aim to keep the Services available, but they may occasionally be unavailable for maintenance or for reasons outside our control. You're responsible for the device and internet connection you need to use them.

Suspension. We may suspend your access if you breach these Terms (including for non-payment as described in Section 4), if needed to protect the Services or other users, or if required by law. Where practical, we'll let you know in advance and restore access once the issue is resolved.

Termination by you. You can stop using the Services at any time and cancel your subscription as described in Section 4. You can delete your Workspace using the Platform or by contacting support@francis.app.

Termination by us. We may terminate these Terms or your access if you materially breach them and don't fix the breach within a reasonable period after we notify you, if you fail to pay, or if we're required to by law. We may also discontinue the Services as a whole; if we do, we'll give you as much notice as we reasonably can and offer a pro-rata refund of prepaid fees for the period after discontinuation.

Exporting and deleting your data. You can ask us to delete your data at any time, and before your access ends you can export your data from the Platform (for example, to Excel).

• On request: the Workspace Owner can ask us to delete all Customer Data at any time. We'll delete it from our production systems within 14 days of the request and confirm in writing.
• By default: if you don't ask us to delete it sooner, we keep Customer Data for 6 months after your subscription ends or your access otherwise terminates, so you can return and reactivate your subscription without losing your data. We'll email you before the scheduled deletion.
• Backups: Customer Data in our backups is isolated and protected from further processing, and is deleted as part of our normal backup rotation (up to 6 months).

This applies to all Customer Data, including Personal Data (which we also handle under the DPA). We may keep records we're legally required to retain, for example invoicing records under bookkeeping law.

What survives. Sections that by their nature should continue (including this retention commitment and Sections 6, 8, 10, 11, 12 and 13) survive termination, along with any fees already due.

Intellectual property, your data, privacy and security

Our IP. We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for your internal business purposes (or, for Advisors, on behalf of Clients) while these Terms are in force. We own the Platform, the Services and all related Intellectual Property. These Terms don't give you any rights to our trademarks.

Your data stays yours. You own your Customer Data. You grant us a limited, non-exclusive, worldwide, royalty-free licence to host, store, process and display your Customer Data solely to provide and support the Services, for example to operate the features you use, back up your data, and provide support. We can't sublicense it, and we may share Customer Data only with the sub-processors we use to deliver the Services (listed in or referenced by our DPA), and only for that purpose. This licence ends when your agreement ends, subject to the retention and deletion described in Section 5. We don't sell your Customer Data, and we don't share it with third parties for their own purposes.

Personal Data. We process Personal Data only as your processor, on your documented instructions, as set out in the DPA. Nothing in these Terms gives us rights over Personal Data beyond what the DPA allows.

No training of AI/ML models on your data. We do not use Customer Data to train, fine-tune or improve any machine-learning or AI model, and our AI providers are contractually prohibited from doing so.

Product analytics. We may use data that has been aggregated and irreversibly anonymised, so that it no longer identifies you or your business, to understand how the Platform is used and improve it.

AI features. Our AI features are optional and off by default, and stay off until a Workspace Owner turns them on. If you turn them on, our AI Policy describes how they work and how they handle your Customer Data, and forms part of these Terms.

Your responsibility for Customer Data. You're responsible for your Customer Data and confirm you have the rights needed to provide it to us and to let us process it as described, and that it doesn't infringe anyone's rights or break the law.

Feedback. If you send us suggestions, we may use them freely to improve the Services, without obligation or payment to you. You don't have to send suggestions. If you share material to show us how you work today, such as a report or a screenshot, we may use it to understand and improve the Services, and it stays confidential under Section 8.

Using your name. We may identify you as a Francis customer using your name and logo on our Website and marketing materials. You can ask us to stop at any time by emailing support@francis.app, and we'll stop using them within a reasonable time.

Privacy and cookies. Our Privacy Policy and Cookie Policy explain how we handle data and cookies, and are part of these Terms.

Security. We maintain appropriate technical and organisational measures to protect Customer Data, taking into account the risks involved and current good practice, including measures addressing the confidentiality, integrity, availability and resilience of our systems. These measures are described in more detail in the DPA. Because the Services run over the internet, no method of transmission or storage is completely secure, and we can't guarantee absolute security.

Acceptable use

You agree to use the Services lawfully, and not to:

• break the law or any regulation, or use the Services to deceive or defraud;
• interfere with or disrupt the Services, or try to access systems, data or accounts you're not authorised to access;
• get around security features, or scrape or harvest data using bots or automated means not offered through the Services;
• introduce viruses or harmful code;
• upload or share content that is unlawful, infringing, defamatory, harassing or otherwise objectionable, or that you don't have the right to share;
• use the Services on a service-bureau basis or for the benefit of third parties, except under our Advisor or Partner program;
• copy, modify, translate or create derivative works of the Services; reverse-engineer or attempt to derive their source code (except where the law allows); or resell, sublicense or distribute them without our written consent.

If you come across information or access you weren't meant to have, tell us promptly and delete any copy that you may hold. We may remove content or suspend access for conduct we reasonably believe breaches this Section.

Confidentiality

Each party will protect the other's Confidential Information using the same degree of care it uses for its own confidential information of like kind, and in no event less than a reasonable degree of care, won't use it outside the purpose of these Terms, and won't disclose it except to its staff, contractors and service providers who need it and are under similar confidentiality obligations. This doesn't restrict the sub-processors we use to provide the Services.

If a party is legally required to disclose the other's Confidential Information, it will, where allowed, give prompt notice so the other party can seek protection, and will disclose only what's required.

Third-party services

The Services may connect to, or link to, services run by third parties. We don't control those services, they may change or stop at any time, and we're not responsible for them. Your use of a third-party service is governed by that third party's own terms and privacy policy, and a link or integration doesn't mean we endorse the third party. Our licensors and suppliers are not parties to these Terms and have no obligations to you under them.

Warranties, liability and indemnification

Warranty disclaimer. To the extent the law allows, the Services are provided "as is" and "as available," without warranties of any kind. We don't warrant that the Services will be uninterrupted, error-free or completely secure, or that they'll meet every requirement.

AI output. AI features can produce output that is inaccurate or incomplete. You're responsible for the prompts you submit, for reviewing AI output before relying on it, and for the decisions you make based on it.

Indirect losses. To the extent the law allows, neither party is liable for indirect or consequential losses, or for lost profits, lost revenue or lost data, arising from these Terms or the Services.

Liability cap. To the extent the law allows, each party's total liability arising from these Terms is limited to the fees you paid or owe for the Services in the 12 months before the event giving rise to the claim, denominated in EUR.

What the cap doesn't limit. Nothing in these Terms limits liability that can't be limited by law (including for gross negligence, wilful misconduct, death or personal injury, or an individual's own direct claims under data-protection law) or your obligation to pay fees.

Our indemnity to you. We'll defend you against third-party claims that the Services, as provided by us and used in line with these Terms, infringe that third party's Intellectual Property, and we'll cover the resulting damages and reasonable costs, subject to the liability cap above. If such a claim arises, we may modify the Services, obtain the rights needed, or terminate the affected Services and refund prepaid fees for the unused period. This indemnity doesn't apply to claims arising from your Customer Data or from combining the Services with things we didn't provide.

Your indemnity to us. You'll defend and cover us against third-party claims arising from your Customer Data, your use of the Services in breach of these Terms, or others' use of content you submit, also subject to the liability cap above.

How indemnities work. The party seeking cover will notify the other promptly, let the other control the defence, and reasonably cooperate. Neither party will settle a claim in a way that imposes obligations on the other without consent.

Collaboration between Users. The Services let Users collaborate with colleagues and advisors. We don't take part in those interactions and aren't responsible for disputes between Users.

International use and data transfers

We're a Danish company and offer the Services to business customers internationally. Most of our customers are in the EU/EEA and the UK, but you're welcome to use Francis from other countries too; if you do, you're responsible for complying with your local laws. Where Personal Data is transferred outside the EU/EEA, we put appropriate safeguards in place as required by data-protection law, including the European Commission's Standard Contractual Clauses where applicable. Transfer details are set out in the DPA.

Governing law and disputes

These Terms are governed by Danish law. Any dispute arising out of or relating to these Terms will be finally settled by arbitration administered by the Danish Institute of Arbitration, seated in Copenhagen and conducted in English. The award is final and binding. Either party may still seek urgent injunctive relief from a competent court to prevent immediate harm.

General

• Entire agreement and order of precedence. These Terms, together with the Privacy Policy, Cookie Policy, AI Policy, DPA and any Order Form, are the entire agreement between us about the Services and replace any prior agreements. If they conflict, the order is: (1) your Order Form, (2) the DPA (for data-protection matters), (3) these Terms, (4) the AI Policy, Privacy Policy and Cookie Policy.
• Changes only in writing. Except for updates we make under Section 2, changes to these Terms must be agreed in writing.
• Assignment. You may not assign these Terms without our consent; we may assign them in connection with a reorganisation, merger or sale of our business. They bind each party's permitted successors and assigns.
• Independent parties. We and you are independent contractors; these Terms don't create a partnership or agency.
• No waiver. If we don't enforce a provision, that isn't a waiver of it.
• Severability. If any provision is held unenforceable, the rest stays in effect.

Contact

Questions about these Terms? Email us at support@francis.app.